To integrate with DocuSign, Please follow the instruction below:


What DocuSign Plan shall I buy?

Customers who wish to use the Ezidox/DocuSign integration must have, at the very least, a DocuSign Business Pro Edition subscription purchased from the DocuSign direct sales team. Please note that the Business Pro Edition that can be purchased off the DocuSign website will not work with the integration. Please contact info@ezidox.com and we will put you in touch with the DocuSign direct sales team!


Can I use an API Plan purchased online?

You can, but you will need the “Advanced API” plan, the only API Plan that includes DocuSign Connect.Unless you require the full functionality offered by the “Advanced API”, we would suggest to choose a corporate plan, which is much more cost effective.


 What if I purchased the wrong DocuSign Plan?

If you are happy to discuss options with DocuSign direct sales team, we can introduce you to the right person. Alternatively if it has been <30 days since you purchased the plan, you can contact support and request a full refund.



To Activate DocuSign from ezidox:

Click on the Username -> Settings -> Integrations -> "Activate" under DocuSign


Then you need to enter your credentials for either your development or production instance (production and development instances will have different credentials) in the popup screen as shown below:


Most likely, you will be using a DocuSign Production Instance; you can confirm this by checking your DocuSign login page. 

If it is "https://account.docusign.com" then you are using the Production Instance.

If instead it is "https://account-d.docusign.com" instead, then you are on the Development instance.


Once you have completed the configuration on ezidox side, the remaining has to be done on DocuSign.


Instructions to follow from DocuSign:


1. In your Admin panel, under Integrations -> Click Connect you can add a new connector.This is required to upload the documents back into ezidox.


2. Select Add Configuration -> Custom

Now, in the settings:

  • URL: https://api.ezidox.com/api/ESign/Docusign
  • Enable Log: Yes
  • Require Acknowledgment: Yes
  • Associated Users: Select Users to Include and select the user you have entered in ezidox
  • Envelope Events: Envelope Signed -> Completed
  • Recipient Events: Recipient Signed -> Completed


Then save and you are now successfully integrated ezidox with DocuSign.


For any other help on integrations, you can always reach us at support@ezidox.com