ezidox Collector FAQs

How do I get started?
It's simple! Just go to the ezidox portal and enter your details and select a password. You will receive a confirmation email that will then a...
Fri, 25 Nov, 2016 at 11:40 AM
How much does ezidox cost?
You can find the full pricing here ezidox is totally free for senders (e.g. loan applicants).  Document collectors (brokers or lenders) p...
Fri, 25 Nov, 2016 at 11:40 AM
Where will customer's documents be stored?
Safely! Documents will be stored in a highly secured encrypted cloud storage server based in Australia, accessible only by you, your clients and people a...
Tue, 1 May, 2018 at 8:47 AM
How can I access my customer’s documents?
Easily! You can use the web browser from your desktop or any internet enabled device to access the ezidox web portal, or you can download the mobile app ...
Wed, 20 Jun, 2018 at 4:04 PM
Will I have to pay an additional cost for the document storage?
No! All the costs are included in the subscription plans that you can find here. There are no additional storage costs for the actual space required. ...
Tue, 8 Aug, 2017 at 11:38 AM
Can I send documents to my customers as well?
Yes! Anything you are required to send to your customers (PDS, Loan Guides, General Info) can be sent via ezidox so you know, and can show, exactly what h...
Wed, 26 Jul, 2017 at 4:34 PM
Can I share a Document Request with others individuals?
Yes! You can easily add other people to your ezidox portal by inviting them within settings (for example a colleague or your personal assistant).  T...
Wed, 26 Jul, 2017 at 4:41 PM
Who can upload documents?
The documents required can be uploaded by all senders and by individuals managing the request: your customer, any co-borrower or guarantor as well as any ...
Wed, 26 Jul, 2017 at 4:43 PM
What am I charged if the Document Requests that I create in a month exceed the quota of the plan I selected?
You will be charged per single additional new application that exceeds the quota.  It is important that you select the plan that is mostly suitable...
Fri, 25 Nov, 2016 at 11:44 AM
How do I view Notifications and Activity Settings
To view Notifications and Activity Settings: First login to your account to view the list of applications on the dashboard. You can click on “All"...
Wed, 20 Jun, 2018 at 4:01 PM