ezidox Sender FAQs

How do I get started?
Simply! You will receive an email invitation from a collector containing a link to register on the ezidox web portal where you enter your details and sele...
Wed, 26 Jul, 2017 at 4:16 PM
Where will my documents be stored?
Safely! Your documents will be stored in a highly secured encrypted cloud storage server based in Australia, accessible only by you, your broker/lender a...
Fri, 25 Nov, 2016 at 12:17 PM
How can I access my documents?
Easily! You can use the web browser from your desktop or any internet enabled device to access the ezidox web portal, or you can use the mobile app for iO...
Wed, 26 Jul, 2017 at 4:18 PM
Do I have to pay anything to use ezidox?
No! All the costs are covered by the collector.  There are no charges whatsoever for you to use ezidox to supply the documents to your collector If...
Fri, 25 Nov, 2016 at 12:18 PM
Can others send documents for me?
Yes! The collector can upload on your behalf and can easily add others (for example co-borrowers, guarantors, professional advisers) to upload doc...
Wed, 26 Jul, 2017 at 4:22 PM
How can I remove my TFN from the documents?
The ezidox smart system automatically redacts the TFN from your documents so you don’t have to do it manually any more. Just another time saving fea...
Fri, 25 Nov, 2016 at 12:19 PM
If I decide to not use ezidox anymore, what happens to my documents?
If you choose to close your account we will, firstly, be very sorry to see you go. Please tell us why at support@ezidox.com so we can try and fix any pro...
Fri, 25 Nov, 2016 at 12:20 PM
How to view received documents sent by collector
Instructions to view received documents sent by collector: 1. Document received section: Here it will show all the documents that the collector shares...
Mon, 18 Sep, 2017 at 5:23 PM